Santa Barbara Pistachio Company Policies

At Santa Barbara Pistachio Company, we take pride in providing our customers with quality pistachios and exceptional service, year after year. We believe clear communication is an important part of every good relationship. Please review our shipping and return policies below. If you have any questions, we are happy to help.

Shipping Policy

Order Processing

Orders are processed daily in the order they are received. We make every effort to ship orders promptly and do not hold orders for future shipment.

During promotions, sales, and the holiday season, processing times may be longer than usual.

Thursday Orders: We make every effort to process and ship orders received on Thursdays before the end of the business day. However, due to processing volume and shipping schedules, some Thursday orders may not ship until the following Monday. We operate Monday-Thursday excluding major holidays.

Shipping Methods and Delivery Times

We offer USPS, FEDEX, and UPS Ground shipping options. Due to the rural location of our farm, overnight delivery service is unavailable.

Orders shipped to the East Coast via UPS Ground or USPS typically require a minimum of 5–7 business days in transit. Delivery times are estimates and may vary depending on the destination, carrier delays, weather, and other circumstances beyond our control.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Santa Barbara Pistachio Company is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer.

Lost or Damaged Packages

If your package is lost, arrives damaged, or you experience another shipping issue, please contact Santa Barbara Pistachio Company at (800) 896-1044 or [email protected]. We will do our best to assist you in resolving the issue.

Important: If a claim needs to be filed for a lost or damaged package, please contact us before filing a claim directly with the shipping carrier. Claims initiated by the customer without first contacting us may limit our ability to assist with the resolution.

Terms of Use

Return and Refund Policy

100% Satisfaction Guarantee

At Santa Barbara Pistachio Company, we stand behind the quality of our pistachios and offer a 100% satisfaction guarantee on eligible purchases.

If you are dissatisfied with your purchase, please contact us at (800) 896-1044 within 15 days of your order for instructions regarding returns, refunds, or exchanges. All returns and exchanges must be approved by our team before products are shipped back to us.

Original Packaging Requirements

To be eligible for a return/refund or exchange, customers must retain the original Santa Barbara Pistachio Company packaging.

  • Original bag required: Customers must have the original bag in which the product was received. Products are not eligible for a return/refund or exchange if the original bag has been discarded or is no longer available.
  • No transferring or repackaging: Products transferred to another container are not eligible for a return/refund or exchange. The original packaging must be retained so we can properly evaluate the product and address any concerns.
  • Product evaluation: Returned products must be available for evaluation by Santa Barbara Pistachio Company before a return/refund or exchange is approved.

Please keep your original packaging if you think you may need to request a return/refund or exchange. Once the original bag has been discarded, we cannot accept the product for a return/refund or exchange, subject to applicable law.

Returns/Refunds and Exchanges

Shipping costs depend on the reason for the return or exchange.

  • Returns/Refunds: The customer is responsible for the cost of shipping the product back to Santa Barbara Pistachio Company. Once the returned product has been received and evaluated, we will refund the original order amount, less the original shipping charges. Original shipping charges are nonrefundable.
  • Exchanges: The customer is responsible for shipping the original product back to us. Santa Barbara Pistachio Company will cover the shipping cost to send the replacement product back to the customer.
  • Errors made by Santa Barbara Pistachio Company: If a return, replacement, or reshipment is necessary because of an error on our part, we will cover the applicable shipping costs.
  • Errors made by the customer: If a return, replacement, or reshipment is necessary because of an error made by the customer, the customer is responsible for the applicable shipping costs.

Please contact us before shipping any product back to ensure your return or exchange is handled properly.

Questions or Assistance

We value our customers and appreciate the opportunity to address any concerns. If you have questions about our shipping or return policies, please contact us.

Santa Barbara Pistachio Company

Phone: (800) 896-1044

Email: [email protected]

Website: santabarbarapistachios.com