At Santa Barbara Pistachios, we take pride in serving our customers with great products, year after year. As in all good relationships, communication is important. Please read our policies below and be sure to get in touch if you have any questions.
Orders are shipped the same day, if your order is placed by 1:00pm PST. Orders are processed daily, and we make every effort to ship them out in a timely manner. Allow an extra day or two during holidays or for large orders. All orders placed after 2 pm on Thursday will not be processed until the following Monday. Shipments to Hawaii, Alaska, U.S. Territories or an APO can be shipped via USPS Priority Mail or in Priority Mail Flat Rate Boxes. An additional charge may apply. Orders being delivered to these areas must be placed by phone or e-mail. Please contact us at (800)896-1044 or e-mail: firstname.lastname@example.org to place your order. Santa Barbara Pistachio Company cannot be held responsible for packages lost by USPS.
We offer USPS and UPS Ground shipping options. Due to the rural location of our farm, overnight delivery service is unavailable. Options for expedited delivery are 2nd Day Air & 3 Day Select. Shipments to the East Coast via UPS Ground will take a minimum of 5-7 business days. Please see the map below for average time in transit.
At Santa Barbara Pistachios we back our pistachios with a 100% satisfaction guarantee. If for any reason, you are unsatisfied with your purchase please contact us at (800) 896-1044 for instructions on returns and exchanges. We will replace or refund in the event the product does not meet your expectations. You must contact us within 15 days of your order. In case of refund, shipping charges are not refunded. Refunds are processed when the original product is returned to us.